the importance of protecting your personal information and financial
transactions. We understand the need to safeguard sensitive information that
you have entrusted to us. We maintain standards and procedures designed to
prevent misuse of this information. Therefore, we have put together a Privacy
Policy and approach that respect and address your needs.
Personal Information is defined as any and all information concerning you that
you provide to us over the Internet or any other online channel. This includes
personal data such as email correspondence, financial or non-financial
transaction or any banking data transmitted through the online banking service.
Protection of Personal
Information and account data
At the inception, you will apply
to us to access the MashreqOnline Internet Banking Service. Any information
contained in the Application Form or its annexes shall be treated as personal
information and shall be retained by the Bank so that we can provide you with
the service you request.
After you become a valued
Subscriber, our electronic banking system records your online sessions,
including the financial and non-financial transactions you conduct online. This
data enables us to process and confirm your transactions. It also enables the
banking application to provide you with automatic online reports.
E-mails sent by you are also
retained by the Bank and are considered as personal and confidential
MashreqBank will use personal information as appropriate in the normal course
of our business to provide the service you have requested. We also send account
statements, e-mail updates on services, transactions and other materials we
believe will be of importance or interest to you.
We have procedures to assure that your financial information is accurate,
current and complete. We also have procedures to respond to your requests to
correct inaccurate information in a timely manner.
Should you have any doubts or inquiries with regard to the accuracy of your
personal information or of any transaction occurring on the net, please contact
us at 19677.
For any change in policy or account critical information, we will be contacting
you through the agreed correspondence channels.
We request that you keep your information as up to date as possible so that you
may get the maximum benefit from the MashreqOnline Internet Banking Service.
Restrictions on disclosing information to third parties
MashreqBank does not and will not sell or provide personal information to third
parties for independent use. We may, however, share personal information with
official bodies if that information is required by the authorities. We shall
provide the information to the appropriate official body only, and not to any
Limiting Employee access to personal information or security protection
Some of this information may be handled by our employees. The employees abide
by the Bank’s policy and are educated about the importance of confidentiality
and customer privacy through standard operating procedures (SOP), special
training programs and our policies on ethics.